Welcome to Delta Children Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our sleep experts are always happy to help at [email protected].

About Our Products

What types of bedroom products do you offer?
We specialize in high-quality sleep solutions for the whole family, including:
  • Complete bedroom sets for children and adults
  • Individual beds and bed frames
  • Cribs and nursery furniture
  • Mattresses and box springs
  • Bedroom accessories
Are your products suitable for all age groups?
Yes! We offer products ranging from nursery cribs for infants to comfortable beds and mattresses for adults. Our collection is designed to grow with your family’s needs.
What materials are used in your products?
We use only high-quality, durable materials that meet strict safety standards. Our products feature:
  • Solid wood and metal frames
  • Certified non-toxic finishes
  • Premium mattress materials
  • Child-safe components for nursery items

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster in the future.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
Standard Shipping ($12.95 flat rate):
– Carrier: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Recommended for faster delivery
Free Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Best for larger orders where you can wait longer to save on shipping
How long does order processing take?
We typically process orders within 1-2 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Do you ship internationally?
Yes! We ship worldwide with just a few exceptions:
  • Most Asian countries (due to complex import regulations)
  • Certain remote locations
If you’re unsure about delivery to your location, please contact us at [email protected].
Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to monitor your package’s journey right to your door.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate a return.
Are there any items that can’t be returned?
For health and safety reasons, we cannot accept returns on mattresses that have been removed from their original packaging or show signs of use. All other items must be returned in their original condition with all packaging materials.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Additional Questions

Where is Delta Children Shop located?
Our headquarters is located at:
2268 Barfield Lane, Carmel, IN 46032, USA
How can I contact customer service?
Our sleep experts are always happy to help! You can reach us at:
Email: [email protected]
We typically respond within 24 hours during business days.
Do you offer assembly services for your products?
Currently, we don’t offer assembly services. All our products come with detailed, easy-to-follow instructions for assembly. Most items can be assembled with basic tools and minimal effort.
Are your products covered by a warranty?
Yes! Most of our products come with manufacturer warranties. The specific warranty terms vary by product and will be included with your purchase. Please refer to your product documentation or contact us for details about a specific item’s warranty coverage.

Still have questions? Our sleep experts are ready to help!
Email us at [email protected] or shop our collection today to find your perfect sleep solution.