At Delta Children Shop, we’re committed to making your shopping experience as smooth and worry-free as possible. We understand that when it comes to your child’s bedroom and sleep products, you want quality service to match our quality products.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation once your order has shipped.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain remote areas and parts of Asia. International shipments may be subject to customs fees and import duties, which are the customer’s responsibility.

Returns & Exchanges

We want you and your little ones to be completely satisfied with your bedroom furniture and sleep products. If you’re not happy with your purchase, we offer a straightforward returns process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened mattresses and box springs
  • Used crib mattresses
  • Personalized or custom-made items

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Submit a Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Delta Children Shop Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Detailed return instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Include a copy of your order confirmation or packing slip.

Ship to:
Delta Children Shop Returns
2268 Barfield Lane
Carmel, US 46032

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: New item will be shipped within 1-2 business days after return processing

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Important Note: Original shipping costs are not refundable for international orders. International returns may be subject to customs fees and import duties which are non-refundable.

Need Help?

Our friendly customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Delta Children Shop for your family’s sleep solutions!